Privacy policy

Last Updated: September 4, 2024

At www.flowmo.co (the "Website"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or engage with our services.

1. Information We Collect

We may collect and process the following data about you:

  • Personal Data: Information that you provide to us directly, such as your name, email address, phone number, and any other information you submit via our contact forms or registration forms.
  • Usage Data: Information about how you use our Website, including your IP address, browser type, operating system, pages visited, time spent on those pages, and other diagnostic data.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to monitor user activity on our Website and store certain information.

hCaptcha

We use the hCaptcha security service (hereinafter "hCaptcha") on our website. This service is provided by Intuition Machines, Inc., a Delaware US Corporation ("IMI"). hCaptcha is used to check whether user actions on our online service (such as submitting a login or contact form) meet our security requirements. To do this, hCaptcha analyzes the behavior of the website or mobile app visitor based on various characteristics. This analysis starts automatically as soon as the website or mobile app visitor enters a part of the website or app with hCaptcha enabled. For the analysis, hCaptcha evaluates various information (e.g. IP address, how long the visitor has been on the website or app, or mouse movements made by the user). The data collected during the analysis will be forwarded to IMI. hCaptcha analysis in the "invisible mode" may take place completely in the background. Website or app visitors are not advised that such an analysis is taking place if the user is not shown a challenge. Data processing is based on Art. 6(1)(b) of the GDPR: the processing of personal data is necessary for the performance of a contract to which the website visitor is party (for example, the website terms) or in order to take steps at the request of the website visitor prior to entering into a contract. Our online service (including our website, mobile apps, and any other apps or other forms of access offered by us) needs to ensure that it is interacting with a human, not a bot, and that activities performed by the user are not related to fraud or abuse. In addition, processing may also be based on Art. 6(1)(f) of the GDPR: our online service has a legitimate interest in protecting the service from abusive automated crawling, spam, and other forms of abuse that can harm our service or other users of our service. IMI acts as a "data processor" acting on behalf of its customers as defined under the GDPR, and a "service provider" for the purposes of the California Consumer Privacy Act (CCPA). For more information about hCaptcha’s privacy policy and terms of use, please visit the following links: https://www.hcaptcha.com/privacy and https://www.hcaptcha.com/terms

2. Purpose of Data Collection

We use the information we collect for the following purposes:

  • To provide, maintain, and improve our Website and services.
  • To communicate with you, including responding to your comments, questions, or requests.
  • To send you newsletters, marketing communications, and other information that may be of interest to you (only with your consent).
  • To monitor and analyze usage and trends to improve user experience.
  • To comply with legal obligations and protect our rights.

3. Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds:

  • Consent: When you provide your information voluntarily, such as by signing up for newsletters.
  • Contractual Necessity: When the processing is necessary for the performance of a contract to which you are a party.
  • Legal Obligation: When we need to comply with a legal obligation.
  • Legitimate Interests: When processing is necessary for our legitimate interests or the legitimate interests of a third party, provided that your interests or fundamental rights do not override those interests.

4. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal data to outside parties without your explicit consent, except in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who assist us in operating our Website and conducting our business, subject to confidentiality agreements.
  • Legal Compliance: We may disclose your information as required by law or in response to valid requests by public authorities.

5. International Data Transfers

If we transfer your personal data outside the UK, we will ensure that the recipient is subject to appropriate safeguards as required by the UK GDPR.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, or as required by law. When your information is no longer needed, we will securely delete or anonymize it.

7. Security of Your Information

We implement appropriate technical and organizational measures to safeguard your personal data from unauthorized access, use, alteration, or destruction. However, please be aware that no method of transmission over the Internet or electronic storage is completely secure.

8. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • The right to access your personal data.
  • The right to rectify any inaccuracies in your data.
  • The right to erase your data (“right to be forgotten”).
  • The right to restrict processing.
  • The right to data portability.
  • The right to object to processing, particularly in relation to direct marketing.

To exercise these rights, contact us at contact@flowmo.co.

9. Cookies

Our Website uses cookies to enhance user experience. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Website.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Email: contact@flowmo.co
  • Address: Trevena House, 11 Trevena Terrace, Newquay, Cornwall, United Kingdom. TR7 1LJ